It very rare to find anyone without computers today. Computers do get problems and that’s when we require service center to make them good. Sometimes people try to solve the problem themselves but it is not advisable. We, who are not qualified to service a computer, may draw in more trouble instead of repairing.
So, if we require a Lenovo Laptop Service Center in Noida, how do we search that will be really helpful. Try to look at these aspects of a service center and you will be able to find the best.
The service provided by the service center
The service may be provided by the service center in many ways. They may send their engineers to the place where the computer is take the computer to the service center or offer telephonic help. It is upon the customer to select by which means they want the service. A good service center must be able to provide all these three types of service to their clients. They must have sufficient engineers handy so that they can send them to the place of the customer to do a service.
24*7 Service
It is not certain when one will require the help of technicians to repair their computers. It may so happen that at awkward hours there is a necessity of help from a service center. They must be ready to do so. They must not show excuses to avoid the service at that time. If they are not able to send anyone at that hour they must offer a telephonic support, so that it is solved for the time and then when engineers become available they can send one to look at the computer physically. This should be the case for all days in a year. That means they should be having 24*7 services for 365 days.
Accessibility
The customer center should be accessible through all means of communication. It may not be so that they are only contactable through phone. In this modern era they should make arrangements so that customers can approach them even through whatsapp and other means of communication. If they are open always but not approachable then it is useless to keep the center open.
Response Pattern
This is a very important factor that service centers should keep in mind. Customer is the King… this should always be remembered by them. They should be customer friendly always. They should not show any kind of response which makes the customer feel insulted or make them angry. They should have enough hands so that the customers do not have to wait long for their turn to come when they carry the computer to the service center.
Availability of Spares
Repairs may require certain parts of the computer to be changed or replaced. They must have proper supply of spares. It must not happen that the service is delayed due to non availability of spares.
Good service staff
Last but not the least, the service engineers appointed at the Lenovo Service Center in Mumbai should be qualified and efficient to take up any kind of repairs. Customers should not suffer due to the lack of knowledge of the staffs appointed at the service center.
No comments:
Post a Comment